Shipping & Returns

Shipping and Returns Page:

Thank you for choosing Ursa! We strive to provide a seamless shopping experience for our valued customers. Please take a moment to review our shipping and returns policy below:

Shipping:

1. Order Processing:

   • Orders are typically processed within 1-2 business days (excluding weekends and holidays).
   • Please ensure that your shipping address is accurate and complete to avoid any delivery delays or issues.

2. Shipping Methods:

   • We offer standard shipping to most locations.
   • Shipping times may vary depending on your destination. Estimated delivery times will be provided during the checkout process.

3. Shipping Fees:

   • Shipping fees are calculated based on the weight, dimensions, and destination of your order.
   • Free shipping may be available for qualifying orders or promotional offers.

4. Tracking Information:

   • Once your order has been shipped, you will receive a confirmation email with tracking information.
   • You can track the progress of your shipment using the provided tracking number.

5. International Shipping:

   • We currently offer international shipping to select countries. Please note that additional customs fees, duties, or taxes may apply, which are the responsibility of the recipient.

Returns:

1. Returns Policy:

   • We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 10 days from the date of delivery.
   • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

2. Damaged Packages:

   • If your package arrives damaged, please contact us within 2 days of delivery. We will gladly assist you and arrange for a replacement to be sent to you promptly.
   • Please note that we may require photo documentation of the damaged package and product for verification purposes.

3. Return Process:

   • To initiate a return, please contact our customer support team at [customer support email or phone number] with your order details and reason for the return.
   • Our team will guide you through the return process and provide you with a return authorization and shipping instructions.
   • Please ensure that the product is securely packaged to prevent any damage during transit.

4. Return Eligibility:

   • We accept returns of sealed products in their original packaging within 10 days after delivery.
   • We do not accept returns for opened or used products, as we cannot guarantee their safety, quality, or integrity.

5. Refunds:

   • Once your return is received and inspected, we will process your refund within 7 days.
   • Refunds will be issued in the original form of payment used for the purchase.
   • Please note that shipping fees and any applicable taxes or duties are non-refundable.

6. Exchanges:

   • We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process as outlined above, and then place a new order for the desired item.

If you have any questions or need further assistance regarding returns or damaged packages, please don't hesitate to contact our customer support team. We are here to help!